Returns & Refunds
To maintain the highest standards of quality and hygiene for all our customers, all sales are final. We do not offer monetary refunds or returns under any circumstances.

Exchange Eligibility
We are committed to delivering exactly what you ordered. Exchanges are strictly limited to the following scenarios:

Manufacturer Defect: The item arrived damaged or defective.

Fulfillment Error: You received an incorrect item or a size different from your original order invoice.

Note: We do not offer exchanges for “change of mind” or sizing issues if the size ordered was accurately delivered. Please refer closely to our size chart before placing your order.

Mandatory Conditions for Exchange
If your order meets the eligibility criteria above, please ensure the following conditions are met to process your exchange:

Timeframe: You must notify our customer support team within 24 hours of the delivery timestamp.

Verification (Required): You must provide a clear, continuous, unedited unboxing video showing the package being opened and the defect/error clearly visible.

Condition: The garment must remain unworn, unwashed, unaltered, and in its original packaging with all tags firmly attached.

Items Not Eligible for Exchange
For quality assurance, we will strictly reject exchange requests if:

An unboxing video is not provided.

The claim is made after the 24-hour window.

The item shows any signs of wear, makeup stains, perfume/odors, or washing.

How to Request an Exchange

• Contact us at +92 304 3072184 within 24 hours of delivery.
• Provide your Order ID and attach the unboxing video clearly showing the issue.
• Our team will review your claim within 1-2 business days.
• Once approved, we will guide you on how to return the item to our facility. Please note that customers are responsible for the return shipping costs.
• Upon receiving and inspecting the item, we will dispatch the correct replacement.