Have any questions? Find answers here.
Find answers to common questions regarding our policies, shipping timelines, and order tracking below. If you need further assistance, our support team is ready to help.
What is the return policy?
To maintain the highest standards of quality, all sales are final. We do not offer monetary refunds or standard returns. Exchanges are strictly limited to manufacturer defects or incorrect items delivered by our team. To qualify for an exchange, you must contact support within 24 hours of delivery and provide an unedited unboxing video clearly showing the issue.
What are the shipping options?
We offer reliable, nationwide standard delivery across Pakistan exclusively through TCS Courier. Shipping rates are calculated at checkout based on your delivery address and order weight.
When will I receive my order?
Processing and delivery timelines depend on the items in your order:
Clothing: 5 to 10 business days.
Jewelry & Accessories: 3 to 5 business days.
Note: If your order contains a mix of categories, the entire order will dispatch together based on the longer processing timeframe.
How can I track my order?
Once your package is dispatched, you will receive a TCS tracking number via email and SMS. You can use this number to track your shipment in real-time.
